Learn More about Emerald

In this section you will find all the answers to Frequently Asked Questions about IPL Pulsed Light and its use at home.

IPL stands for Intense Pulsed Light and has gained widespread popularity for the many benefits it affords the user. This modern technology aims toĀ remove unwanted hair,Ā slow the aging process by reducingĀ wrinkles and perfect the skin tone by treatingĀ blemishes. Multiple uses of IPL also increase collagenĀ production in the skin, leaving you glowing from the inside out!Ā Due to IPLā€™s diverse range of uses and proven results, IPL is a must for anyone wanting to look and feel their best.

There have been numerous worldwide studies that demonstrate the safety and effectiveness of IPL for hair removal. Due to this fact, it has become an extremely popular safe at home treatment.

We always advise that you exercise caution when treating yourself as not everyone is suitable for IPL treatments.Ā  Due to the level of melanin in the skin, some darker skin types will not be able to use IPL. The same applies if you have a recent tan. Additionally, we advise to check with your doctor first if you are taking medication that may make your skin sensitiveĀ to light. PeopleĀ with Epilepsy should not use this product as the IPL has a bright flash.Ā 

IPL Pulsed Light is 100% painless and compared to other treatments such as Laser, Waxing etc. IPL technology is much more tolerable and less invasive.

IPL is a form of light therapy. It emits a series of different wavelengths that scatter within the skin reaching various depths. Depending on its use, it will provide the user with the desired results ā€“ whether that be reduction of blemishes, pigment, wrinkles or hair! It is a very versatile technology.

IPL relies on melanin in the hair absorbing the light energy, and therefore IPL is not effective on very light blonde, red, or grey colored hair.

Most customers begin to notice a reduction of hair after just 3-4 treatments, with complete results after 12 treatments. However, results vary from person to person.

You can use your handset on your entire body, including your Brazilian and face (just be sure to not get too close to your eyes)

Nope! Inside the package you will find the 4D Shaver specifically designed to avoid cuts, burns and pain of the razor blade, which you can pass over any area interested in the treatment.

Between treatments you should only shave when required. You should never wax, pluck, or epilate as these hair removal methods removes the entire root, which is what absorbs the light during the treatment.

IPL is suitable for all but the darkest skin tones. Refer to the skin tone chart below to see whether or not IPL is suitable for you. The Emerald is suitable for skin tones fair to warm tan. If you have a skin tone of warm tan, we do advise to only use onĀ Intensitylevel 1 and start by patch testing the Emerald on Intensity level 1. Emerald advises for everyone to start on Intensity level 1 and to always patch test before starting your treatments and when changing intensity level.

SEE THIS IMAGE FOR MORE INFO!

Although there is no evidence showing that IPL has negative effects on pregnant or breastfeeding women, we still donā€™t recommend using our handset as a precaution.

You should not IPLĀ over very dark freckles or moles, however light freckles are fine. Inside the box you will find the White Pencil designed for cover large moles.

You should notĀ IPL over tattoos. However, going around tattoos is fine.

If you have recently been tanning, we recommend waiting 2 weeks before using your handset. You should wait 48 hours to tan after using your handset.Ā Artificial tan should not be on your skin while using your handset.

Our handsets come with a 12V power supply US Socket.

Yes, our IPL handsets come with a 12-month warranty, if you want learn how increase this warranty to the next level visit our Emerald Care Page.

Customer Care

In this section you will find all the answers to Frequently Asked Questions about Shipping, Handling and Doubts.

We will be happy to change the shipping address for you order! Please email our Customer Service team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.

Please email our Customer Service team with your order number, original email address, and the updated email address so that we may make the changes for you. Once your email address has been updated, we can resend your order confirmation and/or shipping confirmation emails to the updated address.

Your package will most likely be delivered within a few days, but itā€™s great to check with your neighbours and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Service team, within 14 days of the last tracking update, with your order number and tracking information so we can investigate this for you.

Weā€™re so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders typically take 25 to 31 full business days to be delivered. Business days do not include weekends, or holidays.

This delay is due to COVID-19 restrictions on airline space.

Orders delivered to a PO BOX address may be subject to additional delays.

Once your order ships, we are unable to make any changes to the shipping address.

You should still be able to update your address with the local shipping provider once it is handed over to them.

We currently donā€™t have a phone number for customer service inquiries, but we recommend taking a look around our Help Center to find answers to your questions/concerns.

If you canā€™t find what youā€™re looking for or need help regarding your order, our Customer Service team will be more than happy to assist you

Whether youā€™re trying to find the status of your order or if youā€™re trying to stay updated with all our products. Please note that:

- Your Email (Gmail, yahoo, etc) may be marking our emails as Junk or Spam mail. To stop this from happening, please add ā€˜info@emeraldipl.comā€™ to your email address book.

- Make sure you typed in the correct email address when you signed up with us.

Our team can double check this information for you!

We do our very best to process and ship your order as quickly as possible, however once your order is transferred to the Local Shipping Provider, it may encounter delays during its journey to you. The same is true for orders determined to be undeliverable by the Local Shipping Provider and returned to our warehouse.

Please note Emerald is not responsible for any shipping deliveries that may be affected by customs, natural occurrences, transfers from our Shipping provider to the local carrier in your country or air and ground transportation strikes or delays.

For returned orders, please note that we will issue a full refund for your order once it is received at our Returns Department. We are unable to process a refund for a returned order until we physically receive the package. We apologize for any inconvenience